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Shipping Policy

Last updated To be set at launch

Where we ship

We currently ship across India only. International orders are not accepted — exporting alcohol-based fragrance involves dangerous-goods paperwork we are not yet set up for.

Surface transport only

Fragrance contains alcohol and is classified as dangerous goods for air transport. Our couriers therefore carry it by surface only. This is a regulatory constraint, not a service level we have chosen, and it cannot be upgraded by paying more.

In practice this means delivery takes longer than you may be used to from other online purchases. We would rather state this plainly than miss a promise.

Dispatch and delivery windows

  • Dispatch: within 2 business days of payment confirmation.
  • Metro cities: approximately 4–7 business days after dispatch.
  • Other serviceable pin codes: approximately 7–12 business days after dispatch.

These are estimates, not guarantees. Weather, regional restrictions and courier backlogs affect surface transport more than air.

Charges

  • Flat ₹99 on orders below ₹1,000.
  • Complimentary on orders of ₹1,000 or more.

Payment method

We accept prepaid orders only. Cash on delivery is not offered. Payments are processed by Razorpay; we never see or store your card details.

Tracking

A tracking reference is emailed when your order is dispatched. Surface consignments often show no scan updates for several days between hubs — this is normal and does not mean the parcel is lost.

Undeliverable parcels

If a parcel is returned to us because the address was incomplete, nobody was available across the courier’s attempts, or delivery was refused, we will contact you to arrange redelivery. Redelivery is chargeable at the standard shipping rate.

Damage in transit

Glass and surface transport are an uneasy combination, so we pack accordingly. If your order arrives damaged, report it within 48 hours with photographs of the outer packaging and the bottle, and we will replace or refund it in full. See our Refunds & Cancellation Policy.

Contact

support@royalduftperfumes.in · +91 94224 66060
Monday to Saturday, 10:00–18:00 IST